Help center
Answers to what people ask us most.
General
What is MACHVERSE?
A cloud system for companies that work with heavy machinery, trucks and job sites. It brings job sites, equipment, fuel, warehouse, transportation, staff, payroll and invoicing together in one place.
What types of companies is it for?
Construction companies, drilling and foundations, earthmoving, ready-mix concrete, equipment and vehicle rental, and freight transportation.
Does it work on a phone and on job sites with poor signal?
Yes. It works on computers, tablets and phones. On the job site you can log data with a weak signal, and the system confirms when the data has been uploaded to the cloud.
Do I have to install anything?
No. You use it from your browser and, if you want, you can install it as an app on your phone from the same browser.
What languages is the system available in?
Spanish, English and Italian.
Plans and quotes
How is pricing quoted?
Each plan is adjusted to the number of users in your company. We put together a custom quote for you.
Can I change plans?
Yes. You can switch to another plan whenever your company needs it.
What counts as a user?
Each person who logs in to the system with their own username and password. Employees who only appear in payroll, attendance or daily site reports do not count.
Is the contract annual?
Yes. You can pay month to month or the full year in advance.
Demo, account and getting started
What is the demo like?
Someone from our team shows you MACHVERSE live, online or in person, with examples for your type of company. No commitment.
How do I create my company's account?
You fill out the account request. Our team reviews it, sets up the account for your type of company and hands it to you ready to use.
Can you move my data from Excel?
Yes. With the migration service we move your Excel files and historical data: employees, equipment, products and clock-ins.
Is training included?
We support you with implementation, migration, and training by area and by role, in person or online.
Data and security
Is my data mine?
Yes. It's yours, and you can export it to Excel and PDF whenever you want.
Can other companies see my data?
No. Customers are fully separated: each company sees only its own data.
Who can see my company's money?
Only people with permission. Each person sees and does only what their role requires.
Electronic invoicing
Does MACHVERSE issue e-CF?
Yes. It issues e-CF connected to the electronic invoicing platform of your choice, and it also invoices with NCF.
Can you help me set it up?
Yes. With the e-CF setup service we connect you with the platform you choose.
Support
What support do you offer?
By email and WhatsApp, Monday to Friday during business hours. 24/7 support is coming soon.
Where is the system's user manual?
Inside the system, with your username and password: it has an interactive manual, a guided tour and what's new, in 3 languages.
We couldn't find that question. Write to us and we'll answer.
Already using MACHVERSE? The full manual is inside the system, with your username and password.